If you have any questions or need assistance, feel free to reach out to our team: hello@thefxry.com
Please read these Terms and Conditions carefully before using our services via this Website, as they apply to all transactions. If you do not agree with these Terms and Conditions, please refrain from utilizing our services.
At FXRY, we provide garment repair and alteration services performed by our Fixers at our Studio.
By opting for our services, you enter into a direct contract with FXRY. We oversee the entire process from booking through service completion. All services are performed by FXRY's in-house team under our standards and supervision. FXRY stands by the quality of all services provided within the scope of our Refitting Policy and Repair Guarantee.
Where we bring in an outside specialist for a particular technique, we remain fully responsible for the outcome and quality of that work, the same as work performed in-house.
To ensure a safe and efficient process:
FXRY may photograph or film garments during the repair and alteration process for quality control, educational, or marketing purposes. We take care to avoid identifying customers unless explicit permission is given.
If you prefer that your item not be used for content, please let us know prior to service.
Quotes provided online are estimates based on the information or measurements you provide. If that information is inaccurate or incomplete, or if construction, condition, or complexity differs from what was submitted, final pricing may change after in-person assessment.
We will contact you for approval before proceeding with any price changes. You may approve or cancel the service at that time.
FXRY reserves the right to decline or return items that are outside the scope of our services upon in-person assessment.
Certain outcomes are an inherent, foreseeable part of repair and alteration work and are not defects. These include, without limitation:
Where these outcomes are reasonably foreseeable given the item and service, they do not affect the structural integrity or overall function of the garment and are not considered defects. They are not covered under our Refitting Policy or Repair Guarantee.
FXRY repairs are done as invisibly as the garment allows. The outcome depends on the fabric, weave, and location of the damage, not on the service selected, and can't be determined until the item is in our hands.
By using our services, you agree to let our Fixers determine the best repair method for your garment, including whether an item is repaired by re-knit, machine darn, or another technique, based on its condition, fabric, and construction.
Items that are vintage, antique, heavily worn, or made from delicate materials, including leather, suede, silk, cashmere, wool, and lace, carry a higher level of inherent risk than newer or sturdier garments. We take extra care with these items, but their age, prior repairs, or fragile construction can make outcomes less predictable.
All services are performed within the constraints of the garment's original construction, materials, and condition. Final outcomes may be influenced by how the garment was originally made and its existing structure.
Garments may also have pre-existing conditions that are not visible before work begins, including fabric degradation, prior repairs, moth damage, dry rot, or manufacturing defects. FXRY is not responsible for issues arising from such pre-existing conditions, provided reasonable care was taken during the repair or alteration process.
If you provide your own fabric, buttons, zippers, trim, or other materials for a service, FXRY does not guarantee their suitability, compatibility, durability, or performance. We may decline to use a customer-supplied material if we believe it isn't suitable for the intended repair or alteration.
We guarantee the fit and outcome of work based on measurements, markings, or specifications made by our own team. If you provide your own measurements, mark the garment yourself, or request specific adjustments we did not independently verify, we can't guarantee the fit or outcome, and any resulting correction is not covered under our Refitting Policy.
Once your garment is returned, FXRY is not responsible for shrinkage, stretching, or fit changes caused by washing, drying, or wear after the service is complete.
If you believe your alteration was not completed as agreed, contact us within 14 days of completion (pickup or delivery). If the issue is due to our workmanship, we will correct it at no cost. Requests after 14 days will be treated as a new service.
Fit changes due to body fluctuation or personal preference are not covered.
FXRY stands by the quality of our workmanship. If a repair issue is raised within 30 days of completion, we will assess it as follows:
This guarantee does not cover new damage, general wear and tear, fabric weakness, or issues caused by use, laundering, or external factors.
Repairs are intended to extend the life of a garment, not restore it to original condition. We cannot guarantee repaired areas will perform like new material. Visible stitching from a repair is not covered under this guarantee.
Any remedy under this guarantee applies only to the original service purchased. It doesn't entitle you to a different service, an upgraded service, additional customization, or work beyond the original scope. A request for something beyond the original service is a new order and will be quoted separately.
If your order includes both alteration and repair work, each portion is covered under its respective policy above (14 days for alterations, 30 days for repairs).
FXRY offers multiple service options:
Return method will be selected by the customer at booking or prior to completion.
Shipping fees apply to all outbound shipments and may be charged at the time of booking or upon order completion, depending on the service selected.
Customers are responsible for providing accurate shipping details. Additional fees may apply for returned packages due to incorrect or incomplete information.
FXRY is not responsible for delays caused by carriers.
FXRY is not responsible for items lost, stolen, or damaged during transit to or from our studio. Once a package is transferred to the carrier, it is outside of FXRY's control.
Mail-in shipments include $99 of shipping insurance by default. If your item is worth more than that, we recommend purchasing your own supplemental shipping insurance before sending it in.
Any claim for a lost, stolen, or damaged shipment must be reported to us within 14 days of the expected delivery date. Claims made after this window may not be eligible for compensation or insurance reimbursement.
FXRY takes reasonable care of all garments while in our possession. In the rare event a garment is damaged or lost while at our Studio due to our error, compensation will be based on the item's fair market value at the time of intake, up to 50% of that value, capped at $250 per item by default.
Fair market value is determined using proof of purchase where available, the item's condition at intake, and its current resale or replacement value.
Compensation for damaged or lost items is based on fair market value only; FXRY is not able to compensate for sentimental or emotional value attached to an item.
Once a garment has been picked up or delivered back to you, FXRY's liability for that item ends.
We aim for a 14-day turnaround, but this is not guaranteed. Delays may occur due to order complexity, high volume, or supplier or technical issues.
Rush services may be available for an additional fee. Not all services can be expedited.
If a significant delay occurs, you may cancel your order for a full refund.
We will communicate updates as needed. Customers are responsible for providing accurate contact information. Delays in customer response may result in extended turnaround times. Mail-in orders will receive confirmation upon arrival.
When reviewing any concern or complaint, FXRY relies on records from email, our booking system, and documented in-studio communication. Verbal conversations or messages outside these channels may not be considered if they can't be verified, so we ask that approvals, changes, and concerns be confirmed by email or through your order.
Items not picked up or arranged for return within 30 days of completion, and after reasonable contact attempts, may be considered abandoned and subject to donation or disposal.
We are not responsible for delays caused by events outside our control (weather, disasters, strikes, etc.).
If an issue arises:
Contact hello@thefxry.com and we will investigate and resolve the issue.
All payments are in USD via approved payment methods, and taxes are applied where required. Payment is collected at the time of booking or intake, depending on the service. Refunds are issued to the original payment method used for the order.
FXRY is not liable for indirect losses such as income, profit, or savings. We do not exclude liability for personal injury due to negligence or for any liability that cannot be excluded by law.
We reserve the right to refuse service or deactivate accounts due to inappropriate behavior toward our team.
FXRY may assign these Terms; customers may not assign their rights or obligations under these Terms without our prior written consent.
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions remain in full effect.
These Terms represent the entire agreement between you and FXRY regarding our services and supersede any prior discussions or agreements on the same subject.
If FXRY doesn't enforce a provision of these Terms on one occasion, that doesn't waive our right to enforce it later.
These Terms and Conditions may be updated periodically.
These Terms are governed by the laws of the State of Washington. Any disputes will be resolved in the state or federal courts located in King County, Washington.
FXRY 1414 31st Ave S, Suite 101 & 102 Seattle, WA 98144
Customer Care is available via email at hello@thefxry.com. Responses are typically sent Tuesday–Friday, 10am–4pm (excluding holidays).
