If you have any questions or need assistance, feel free to reach out to our team:
Contact Email: hello@thefxry.com
Please read these Terms and Conditions carefully before using our services via this Website as they will apply to all your transactions. If you do not agree with these Terms and Conditions, please refrain from utilizing our services.
At FXRY, we provide garment repair and alteration services performed by our Fixers at our Studio.
By opting for our services, you enter into a direct contract with FXRY. We oversee the entire process from booking through service completion. All services are performed by FXRY’s in-house team under our standards and supervision. FXRY stands by the quality of all services provided within the scope of our Refitting Policy and Repair Guarantee.
To ensure a safe and efficient process:
• Clean Items: All items must arrive clean and ready for handling. If not, we may offer cleaning for an additional charge or return the item at your expense.
• Pickup Availability: If you schedule a local pickup, you must be available during the confirmed window. Missed pickups may result in additional charges.
FXRY may photograph or film garments during the repair and alteration process for quality control, educational, or marketing purposes. We take care to avoid identifying customers unless explicit permission is given.
If you prefer that your item not be used for content, please let us know prior to service.
Quotes provided online are estimates. Final pricing may change after in-person assessment if construction, condition, or complexity differs from what was submitted.
We will contact you for approval before proceeding with any price changes. You may approve or cancel the service at that time.
FXRY reserves the right to decline or return items that are outside the scope of our services upon in-person assessment.
Due to the nature of garment construction, alterations that require removing and rejoining original seams may result in slight variations in seam alignment, stitching, or finishing details. These variations are considered standard, may occur, and do not affect the structural integrity or overall function of the garment. These variations are inherent to the alteration process and are not considered defects.
All services are performed within the constraints of the garment’s original construction, materials, and condition. Final outcomes may be influenced by how the garment was originally made and its existing structure.
• Adding Services: Additional services may be added and will be priced accordingly.
• Re-Tailoring Requests: Additional work beyond the original scope will incur additional charges.
• Cancellation Before Work Begins: Refunds will be issued, minus any applicable logistical costs.
• Unavailable Services: If we cannot complete a service, we will issue a refund minus any logistical costs.
• Unreceived Items: If an order is placed and FXRY does not receive the item(s) within 14 days of booking (via mail-in or scheduled pickup), or if the customer is unresponsive to coordinating pickup, the order will be canceled and refunded minus a $25 processing fee.
• Rescheduling & Responsiveness: We include one complimentary reschedule for home pick-up with advance notice. Additional changes or lack of response during scheduling may incur a $25 fee. If we are unable to confirm scheduling after multiple attempts, the order may be canceled and refunded minus a $25 processing fee.
If you believe your alteration was not completed as agreed, contact us within 14 days of completion (pickup or delivery).
If the issue is due to our workmanship, we will correct it at no cost. Requests after 14 days will be treated as a new service.
Fit changes due to body fluctuation, wear, laundering, or preference are not covered.
FXRY stands by the quality of our workmanship. If a repair fails due to our workmanship within 30 days of completion, we will assess and correct it at no cost.
This does not cover new damage, general wear and tear, fabric weakness, or issues caused by use, laundering, or external factors.
Repairs are intended to extend the life of a garment, not restore it to original condition. We cannot guarantee repaired areas will perform like new material.
FXRY offers multiple service options:
• Studio Drop-Off & Pickup
• Studio Drop-Off & Mail Return (for a fee)
• Local Pickup (Seattle Only) — items may be returned via shipping or picked up at our studio
• Mail-In Service (Nationwide)
• Pop-Ups — items may be returned to a designated location (if applicable), picked up at our studio, or shipped back to the customer (for a fee)
Return method will be selected by the customer at booking or prior to completion.
Shipping fees apply to all outbound shipments and may be charged at the time of booking or upon order completion, depending on the service selected.
Customers are responsible for providing accurate shipping details. Additional fees may apply for returned packages due to incorrect or incomplete information.
FXRY is not responsible for delays caused by carriers.
Once a package is transferred to the carrier, it is outside of FXRY’s control.
FXRY is not responsible for items lost, stolen, or damaged during transit to or from our studio.
We strongly recommend using tracked and insured shipping.
Once a package is transferred to the carrier, it is outside of FXRY’s control.
We aim for a 14-day turnaround, but this is not guaranteed.
Delays may occur due to:
• Order complexity
• High volume
• Supplier or technical issues
Rush services may be available for an additional fee. Not all services can be expedited.
If a significant delay occurs, you may cancel your order for a full refund.
We will communicate updates as needed. Customers are responsible for providing accurate contact information.
Delays in customer response may result in extended turnaround times.
Mail-in orders will receive confirmation upon arrival.
Items not picked up or arranged for return within 30 days of completion, and after reasonable contact attempts, may be considered abandoned and subject to donation or disposal.
We are not responsible for delays caused by events outside our control (weather, disasters, strikes, etc.).
If an issue arises:
• We will assess the issue and determine the appropriate resolution in line with our Refitting Policy and Repair Guarantee
• We will redo the service or offer a solution where applicable
• We will communicate transparently throughout the process
• If we are unable to resolve the issue, refunds may be issued at FXRY’s discretion
• Compensation for damage or loss will be based on a reasonable fair market value as determined by FXRY
• FXRY may request proof of value where applicable
Contact hello@thefxry.com and we will investigate and resolve the issue.
All payments are in USD via approved payment methods. Taxes are applied where required.
FXRY is not liable for indirect losses such as income, profit, or savings.
We do not exclude liability for personal injury due to negligence or for any liability that cannot be excluded by law.
We reserve the right to refuse service or deactivate accounts due to inappropriate behavior toward our team.
These Terms and Conditions may be updated periodically.
These Terms are governed by U.S. law, and disputes will be handled by American courts.
FXRY
1414 31st Ave S Suite 101 & 102
Seattle, WA 98144
Customer Care is available via email at hello@thefxry.com
Responses are typically sent Tuesday–Friday, 10am–4pm (excluding holidays)
